General Guidelines & Policies
Sampling:
We charge double prices on samples because Sample Production always takes the similar time consumption as to bulk order working and similar energy of raw material arrangements, management, fix costs of Pattern making, Cutting, designing and also carry high cost of wages due to high rate of time consumption of labor worker. However we adjust the sample extra charges into normal charges once a bulk order is placed after approval of samples with necessary satisfaction and advance payment.
Order Placement Guidelines:
For fast processing of order, must send us all order details in one email, we don’t accept details provided scatteredly in different periodic emails and whatsapp. Because order details being provide in chats and oral conversations are considered informal.
Please Also follow the guidelines as advised below;
1. Provide us very clear list of Names, Number, Sizes of clothing in excel sheet or look alike easy to read sheet/list.
2. Provide us good resolution files/pictures of labels, tags, DIYs, club/sponsor Logos etc in Jpeg, PDF, CDR etc.
3. Provide us clear guidelines in a separate page attached in numbering or bullets i.e. size of sponsor logos, color combination advice, sleeves advice, collar style, Zip or Buttons, logos placement advice etc.
4. We discourage any alteration or changes in finalized order once done and has been started to produce, this practice surely made the order turnout time longer as well as raise the cost of production in some cases.
5. We allow minimum 10 Pcs of one design/color/kind as MOQ. 6.After providing all final details and confirmation of advance payment by customer, we initiate the order designing as per our mutual agreed schedule; also get the designing approved from customer before we go for cutting and stitching process.
Designing the Product:
Let our design team help you create the perfect graphic for your needs. Whether you need an existing logo reproduced or brand new custom art, our talented staffs will work with you from concept to finished art. Designs are offered in a wide variety of subjects, styles, shapes, and sizes, to suit any project • Artwork must be saved as a CDR, PDF, TIFF, PSD, EPS, AI or PNG file. • Illustrator art, created as vector artwork, should be saved as either an EPS or AI file • Photoshop files should be saved as PSD or PNG, preferably in layers • All fonts need to be converted to ‘OUTLINE’ format. This saves you from having to send the fonts as well. • All Pantone colors should be specified in order for you to get a more accurate print.If you have a color copy of your artwork that you would like us to match, please send. PMS colors can also be listed on the color comp.
Turnaround Time:
Typically 3 to 4 weeks, normally we deliver the order within 4 weeks but to be reserved we officially ask for 3-4 weeks time excluding delivery time. We say “typically” because it actually depends on you. If you are good about getting us what we need and communicating with us in a responsive, organized, clear, comprehensive way, the faster it goes and also depends on the payment, pay quicker move faster.
About Delivery:
All custom orders are accepted on a first-come-first-serve-basis.Please place your order early.Your delivery date will depend on when we receive your final order and approval of your order details has been completed. Delivery charges of any courier/cargo company are never flat rated. We always offer best delivery options i.e. DHL / Fedex / Skynet / Air-cargo etc depending upon cost of delivery, weight of delivery, how fast the customer want it delivered and where to deliver. Delivery is subject to the current production schedule and unless a specific date has been agreed upon in writing, delivery may be postponed. Completed orders will be shipped after customers balance is paid in full.
Order Alterations and Add-ons:
Once the order has been sent to manufacturing unit, Just send a request to your customer service person and they will assist you in fulfilling that request. Our CSR will then collect any additional payments if necessary and place your new order addition but we then don’t undertake the timing agreed because normally in such cases manufacturing process gets slow. If the goods/wears were sent to you and you want to reorder some more, please tell the team (this is the reorder) and get all the info at a time. However in separate time any addition of new jersey’s which has been made earlier a minimum quantity of 10 Pcs allowed.
Extra Sizing and Small Shipping:
Extra sizing jerseys which are more than XL are need to collect more $1-$5 per piece (@XL to 7 XL), because it consumes more fabric, More stitching, More printing and more shipping weight for the extra jerseys (Upto 7XL). And small shipping cost is very expensive, so we hope to get the package to at least 20 KG, then you can get a little better and regular price, so small orders will be quoted higher price.
Refunds:
A 50% advance deposit is required to confirm all orders at Rydal Industries. If an order is cancelled after the deposit has been received, the deposit is non-refundable. Once production has started, customers may also be responsible for the remaining balance.
All products remain the property of Rydal Industries until full payment has been received. If only the artwork has been completed, the deposit may, at our discretion, be applied toward a revised design for the same order.
Mistakes & Repairs:
At Rydal Industries, we take pride in delivering high-quality custom sportswear. If you receive a product with a manufacturing, printing, or quality issue that differs from your approved design, please contact us immediately. We will inspect the issue and, if the error is ours, repair or remake the order as quickly as possible.
Please note that Rydal Industries cannot be held responsible for errors in customer-approved designs, incorrect sizes, or incorrect order details. However, we will always work with you to find the best possible solution.
